Contact Us
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Get in Touch
Whether you have a question about our import duty calculators, need help with HS code classification, or want to report a data issue — the DutyDecoder team is here to help. Reach out using any of the channels below and we'll get back to you as quickly as possible.
General Inquiries
For general questions about our tools, tariff data, or how to use DutyDecoder, email us at:
Business & Partnerships
Interested in integrating DutyDecoder data into your platform, or exploring a partnership? We're open to collaborations with customs brokers, freight forwarders, e-commerce platforms, and trade compliance providers.
Data & Privacy Requests
To request access to your personal data, ask for data deletion, or exercise any rights outlined in our Privacy Policy, contact us at:
Report an Issue
Found an incorrect duty rate, outdated tariff schedule, or a bug in our calculators? We take data accuracy seriously. Please include the URL of the page, the product or country involved, and a brief description of the issue so we can investigate promptly.
⏱️ Response Time
We aim to respond to all inquiries within 1–2 business days. For urgent data corrections or compliance-related queries, please mark your email subject with “URGENT” and we'll prioritize it.